Frequently Asked Questions
How do I schedule a ride?
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You can request a ride online through our inquiry form or call us at (317) 721-2020. Our team will confirm your details and secure your pickup time.
Do you offer wheelchair-accessible transportation?
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Yes. Our vehicles are equipped with wheelchair lifts, secure tie-downs, and safety-trained drivers to ensure a comfortable and secure ride.
How far in advance should I book?
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We recommend scheduling at least 24 hours in advance for guaranteed availability. Same-day trips may be available depending on the schedule.
What types of appointments do you transport to?
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We provide transportation for medical appointments, therapy, dialysis, specialist visits, rehabilitation, outpatient procedures, and hospital discharge.
What payment methods do you accept?
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We accept debit/credit cards, HSA/FSA cards, digital wallets, and facility billing for approved partners. Payment is typically completed at booking.
Can a caregiver or family member ride along?
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Yes — one support person may accompany the rider at no additional cost when space allows.
Will I receive updates about my ride?
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Yes. We provide confirmations and communication updates to ensure a smooth and reliable experience from pickup to drop-off.


