Frequently Asked Questions

How do I schedule a ride?
You can request a ride online through our inquiry form or call us at (317) 721-2020. Our team will confirm your details and secure your pickup time.
Do you offer wheelchair-accessible transportation?
Yes. Our vehicles are equipped with wheelchair lifts, secure tie-downs, and safety-trained drivers to ensure a comfortable and secure ride.
How far in advance should I book?
We recommend scheduling at least 24 hours in advance for guaranteed availability. Same-day trips may be available depending on the schedule.
What types of appointments do you transport to?
We provide transportation for medical appointments, therapy, dialysis, specialist visits, rehabilitation, outpatient procedures, and hospital discharge.
What payment methods do you accept?
We accept debit/credit cards, HSA/FSA cards, digital wallets, and facility billing for approved partners. Payment is typically completed at booking.
Can a caregiver or family member ride along?
Yes — one support person may accompany the rider at no additional cost when space allows.
Will I receive updates about my ride?
Yes. We provide confirmations and communication updates to ensure a smooth and reliable experience from pickup to drop-off.